At Kiddo Planet (kiddoplanet.co.in), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your data when you visit our store or make a purchase from us.

By using our website, you agree to the practices described in this policy.

Section 1 - Information We Collect

When you shop at Kiddo Planet, we collect certain necessary information to process your orders smoothly:

• Personal Details: Your name, shipping address, billing address, email address, and phone number.
• Device Information: When you browse our store, we automatically receive your computer’s IP address, browser type, and operating system to help us understand your experience and improve our store layout.

Section 2 - Consent (How Do We Get Your Permission?)

• How consent is given: When you provide us with personal information to complete a transaction, verify your credit card/UPI, place an order, or arrange for a delivery, we imply that you consent to our collecting it and using it for that specific reason only.
• Withdrawing Consent: If you change your mind after signing up for our newsletter or creating an account, you can withdraw your consent for us to contact you anytime by emailing us at contact@kiddoplanet.co.in.

Section 3 - Children’s Privacy (Crucial for Kiddo Planet)

Our store sells fun products like toys, stationery, and gifts meant for children, but our services are directed to adults (parents and legal guardians).

• We do not knowingly collect personal information directly from children under the age of 18.
• If you are a parent or guardian and believe that your child has provided us with their personal data without your consent, please contact us immediately. We will take swift action to delete that information from our servers.

Section 4 - How We Use Your Information

We use the data we collect for very specific, legal business reasons:

• To process, pack, and safely ship your orders.
• To communicate with you regarding your order status or tracking details.
• To verify Cash on Delivery (COD) orders via call or WhatsApp to prevent fraud.
• To send you updates about new toys, stationery arrivals, or special discounts (only if you opt-in).

Section 5 - Payment Security & Shopify

Our online store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products to you.

• Your data is stored securely through Shopify’s data storage and databases behind a secure firewall.
• Payment Encryption: If you choose a direct payment gateway to complete your purchase, your transaction data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). We do not store your credit card, debit card, or UPI PIN details on our own servers. All payment processing is handled securely by our licensed payment gateway partners.

Section 6 - Third-Party Services & Shipping Partners

In general, the third-party providers we use (such as courier companies and payment networks) will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

• For example, we share your name, address, and phone number with our shipping partners so they can deliver your toys and gifts to your doorstep.
• Once you leave our store website or are redirected to a third-party website or gateway, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Section 7 - Cookies

We use cookies to keep track of your shopping session. Cookies are small files stored on your device that help our website remember:

• The items you added to your shopping cart.
• Your preferences for future visits. You can choose to turn off cookies through your browser settings, but some features of the store might not function properly.

Section 8 - Data Disclosure for Legal Reasons

We will never sell or rent your personal information to third-party marketing companies. We will only disclose your personal information if we are required by law to do so (for instance, by a court order in India) or if you violate our Terms of Service.

Section 9 - Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make major changes to this policy, we will update the date at the top of this page.

Section 10 - Contact Information & Grievance Officer

If you want to access, correct, or delete any personal information we have about you, or if you simply have a question, please contact our Privacy Compliance team at:

• Email: Contact@kiddoplanet.co.in
• Address: Swaroop Nagar, Delhi 110042