Thank you for choosing Kiddo Planet (kiddoplanet.co.in). We love bringing smiles to your kids with our curated collection of toys, educational stationery, and unique gifts. To ensure your shopping experience is transparent and hassle-free, we have laid out our complete shipping and delivery process below.

By placing an order on our store, you accept and agree to the guidelines mentioned here.

1. Order Processing and Dispatch Timelines

• Our Preparation Time: Once your payment is verified or your Cash on Delivery (COD) order is confirmed, our warehouse team takes 24 to 48 hours to run a quality check on the items, pack them safely in transit-friendly boxes, and hand them over to our courier partners.
• Dispatch Days: We package and ship orders from Monday to Saturday. Orders placed on Sundays or National Holidays will be processed on the next working day.

2. Estimated Shipping and Delivery Times Across India

We ship to thousands of pin codes across India using trusted logistics companies like Delhivery, Shiprocket, and BlueDart.

• Metro Cities (Delhi/NCR, Mumbai, Bangalore, etc.): Typically delivered within 3 to 5 working days post-dispatch.
• Rest of India (Tier 2/Tier 3 Cities & Towns): Typically delivered within 4 to 7 working days post-dispatch.
• Remote Locations & Northeast States: May take up to 7 to 10 working days depending on regional accessibility.

Please Note: These timelines are estimates provided by our delivery partners. While 95% of orders arrive on time, minor delays can occur.

3. Shipping Fees & Order Value Thresholds

We keep our delivery rates transparent with zero hidden charges at the final checkout:

• Orders of ₹499 and Above: We provide 100% Free Standard Shipping anywhere inside India.
• Orders Below ₹499: A flat shipping handling fee of ₹90 is automatically applied at the time of checkout to help us cover regional courier costs.

4. Direct Order Tracking (Real-Time Updates)

You will never have to guess where your child’s favourite toys or stationery items are:

• The moment your parcel leaves our warehouse facility, an automated system will trigger an update.
• We will send a direct tracking link containing the tracking ID and courier partner name straight to your registered email address and phone number via SMS or WhatsApp.
• You can click this link anytime to monitor the live transit movement and estimated day of delivery.

5. Split Shipments (Multiple Packages)

• To ensure you get your items as fast as possible, we may occasionally ship parts of a single order from different warehouse slots or vendor partners.
• If this happens, your order will arrive in separate parcels on different days. Don’t worry—you will receive separate tracking links for each package, and you will not be charged any extra shipping fees for split shipments.

6. No Open Delivery Policy

• Our courier partners operate on a strict No Open Delivery
• Courier delivery agents are legally forbidden from allowing you to open the box or inspect the toys before you sign for the package, accept delivery, or share the secure delivery OTP.
• If you suspect any tampering, please accept the parcel first and record an unboxing video as outlined in our Terms of Service to claim a replacement.

7. Cash on Delivery (COD) Fraud Prevention & Verification

• Fake orders cause heavy financial losses in reverse shipping charges (RTO). To protect our business, our support team will initiate a verification call or WhatsApp message for all COD orders.
• We will only dispatch your COD package after receiving a positive confirmation from your end. If your contact number is unreachable or you fail to verify the order within 48 hours, the order will be cancelled automatically.

8. Non-Serviceable Postcodes & Shipping Limitations

• While we try to cover almost every corner of India, there are certain extremely remote zones, restricted military sectors, or non-serviceable PIN codes where our courier companies cannot deliver.
• If you place an order with a non-serviceable shipping address, our backend team will notify you immediately, cancel the transaction, and process a 100% full refund to your original payment method.

9. Delivery Attempts, Wrong Address, and Unclaimed RTOs

• Our logistics partners will make a maximum of 3 delivery attempts to hand over your package. They will also try calling your provided phone number during these attempts.
• If a package is sent back to our facility (Return to Origin – RTO) because the address provided was incomplete, the phone number was wrong, or the delivery was repeatedly rejected by the household, we will cancel the order.
• For prepaid orders returned due to customer errors, a refund will be issued only after deducting the actual two-way shipping charges incurred by us.

10. Delays Caused by Unforeseen Events (Force Majeure)

Kiddo Planet takes responsibility for shipping out your items on schedule, but we cannot be held legally or financially liable for transit delays that occur due to factors entirely beyond our control, including:

• Severe natural disruptions (heavy rainfall, regional floods, earthquakes).
• State or National lockdowns, sudden political strikes, or public blockades.
• Heavy holiday seasonal backlogs (such as during Diwali, Eid, Rakhi, or Christmas rushes) when logistics hubs face extreme overload.